Social Issue

Human Rights Movement

The Company adhered to and complied with the Universal Declaration of Human Rights and the United Nations Guiding Principles on Business and Human Rights (UNGPs). We largely focus on the respect of human rights in business operations which is the fundamental right to treat employees and all stakeholders based on fairness and equality. All directors, executives, and employees are encouraged to respect Human Rights, duties and responsibilities as follows:

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Human Rights Policy

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Anti-Corruption

The Company intends to operate business under Code of Conduct and Corporate Governance Principles. The Company promotes knowledge of anti-corruption for every employee in the organization to comprehend its determination against corruption. The Company has been certified as a member of the Collective Action Coalition against Corruption (CAC) since 2017 - 2020, and has been approved the recertification by the CAC for another 3 years starting from 31^st December 2020 - 31^st December 2023.

The Company has a Whistleblowing policy and procedures that offer protection for the whistleblowers and establish a Whistleblowing channel for all stakeholders to submit their complaints directly to the Chairman of the Audit Committee (the “Chairman”) via an e-mail : whistleblowing@ifscapthai.com or regular mail. The Chairman of the Audit Committee shall consider the complaint by himself and/or appoint an investigation committee which is an independent party to take actions. The full version of the policy and procedures has been disclosed on the Company’s website at www.ifscapthai.com under “Corporate Governance.”

In 2022, there were no complaints from the Company’s stakeholders following the whistleblowing policy and procedures.

Fair Treatment of Employees

The Company places great importance on the fair and equal treatment of employees and gender equality as it is the foundation of human resource development and we believe that the success of the Company is led by each individual’s creativity and good teamwork. Every employee is treated equally, fairly and without discrimination and offered the opportunity to develop himself/herself for professional advancement. In order to serve the business aims of the Company, the selection criteria for employees are based on the required level of competencies, such as leadership and functional competencies. To motivate employees and build up organizational strength, every employee has opportunities for career path advancement both vertically and horizontally by exercising no prejudice against any person from a personal relationship. The Company emphasizes “promotion from within” for available job positions. Only if there is none well suited within the organization will hire from outside come into consideration. Moreover, the Company offers a proper remuneration policy and a fair and motivating remuneration structure.

The Company recruited and hired new employees in the past year, which represents a similar proportion of male and female employees as shown below:

Number of New Employees	2021	2022
Male	3	4
Female	4	3

Employees’ Relationship

In 2022, the Company organized staff outing and other activities during holidays to build relationship amongst employees as well as engagement with the organization. Majority of employees attended the activities and gave good feedback.

Based on Employee Satisfaction Survey (ESS) for 2022

the result shows that the overall satisfaction rate from all employees is

84%

an increase of 3% from last year. The highest score is from support of management, staff welfare and others.

The employee turnover rate for 2022 is 9.1%, an increase from the last 2 years, and mainly from staff who could not perform as expected.

Employee Turnover Rate (Year 2019 - 2022)

Number of New Employees	2020	2021	2022
Number of Employees (Person)	85	87	87
Turnover Rate (Percentage)	4	4	9

Human Resources Development

Our employees are the most important resource which effectively improve the organization and support sustainable growth. Employees are encouraged to attend training and development as one of the Human Resources Development’s Strategies. In the year 2022, the Company implemented the Human Resources Development Policies and Strategies appropriate to sustainability development.

Personnel Potentials Development

The Company is determined to develop Human Resources to become experts, able to give the best services to clients and to support the expansion of the business. There are both internal and external training along with competency skills course; assignment of important duty to skilled employees as a test, mentoring and coaching system, on-the-job training as well as education in morality.

The Company fully promotes Human Resources Development by searching for qualified and appropriate courses for qualified employees, which will help to support the organization as a whole.

In 2022, the Company still encouraged all employees to attend training and seminars to improve work effectiveness and operating skills mostly held through electronic means as below:

	Number (Person)	Number of Total Training Hours (Hour)	Average Number of Training Hours per Person (Hour)
Executives and Employees	87	170	2
Divided by Levels
- Executives	9	24	2.6
- Employees	78	146	1.8

Responsibility to Clients

The Company places absolute importance on responding appropriately to the needs of our clients which is the important key to earning trust and establishes the Code of Business Conduct towards Clients as follows:

In 2022, the Company supported loans and helped its clients to alleviate the impact of the Covid-19 pandemic.

The Company gives great importance to the privacy and personal data of all customers, and to the protection of their personal data as collected, used, and disclosed by the Company. In this regard, the Company establishes the Personal Data Protection Working Group, and also appoints the Data Protection Officers (DPOs) who have certain important duties to take care of their responsible personal data of the organization, and to perform its work in accordance with the Personal Data Protection Act, B.E. 2562 (2019). The privacy policy for corporate clients as well as the practice guidelines are provided and disclosed on the Company’s website at www.ifscapthai.com/en/privacy-notice

Community and Society

In 2022, as the severity of the COVID-19 pandemic had been declining, the Ministry of Public Health declared COVID-19 as an endemic on 1st July 2022. However, the Company realizes its responsibility to the community and society e.g. hospitals and medical personnel who still need help and support continuously, the Company organized the activities in 2022 as follows:

On 23^rd June 2022, the Company donated money to hospitals and a foundation to purchase the medical devices used to care for the patients, including:
1.Ratchaphiphat Hospital, 2.Priest Hospital, 3.The Children’s Hospital Foundation

On 16^th June 2022, the Company donated office telephones to the Wat Suan Kaew Foundation.

On 24^th June 2022, the Company donated essential stuffs to the fire victims at Bon Kai Community.

On 27^th July 2022, the Company jointly offered the Royal Kathin Robe at Wat Nai Wang, Royal Temple, Songkhla.

On 5^th September 2022, the Company donated money to donation-based crowdfunding to help a patient, who was the Spinal Muscular Atrophy (SMA) through Chulalongkorn University, Thai Red Cross.

On 26^th October 2022, the Company’s representatives attended the annual fire drill organized by Lumpini Tower.