Human Resources Development
Our employees are the most important resource which effectively improve the organization and support sustainable growth. Employees are encouraged to attend training and development as one of Human Resources Development’s Strategies. In the year 2020, the Company implemented the Human Resources Development Policies and Strategies as below:
Personnel Skills Development
The Company is determined to develop Human Resources to become experts, able to give the best services to clients and to support the expansion of the business. There are both internal and external training along with competency skills course; assignment of important duty to skilled employees as a test, mentoring and coaching system, on-the-job training as well as education in morality. The Company fully promotes Human Resources Development by searching for qualified and appropriate courses for qualified employees, which will help to support the organization as a whole.
total training hours
|Average number of
training hours per person
|Executives and Employeess||85||168||1.97|
|Dividend by Levels|
In 2020, the Company conducted an Employee’s Satisfaction Survey to effectively improve Human Capital. The Company modified the employee’s Welfare as below:
The Company gave achievement awards to children of employees that meet the high standards set by the Company. In 2020, 5 scholarship awards for the Employees’ Children of non-management staff. The Company also motivated staff to work for the Company with awards, for example, Long-Service Award, Employee of the Year and Most Healthy Employee etc.
The Company improved its employee’s health by providing free Influenza Vaccination and encouraging daily exercises.
The Company encouraged and supported employees to exercise regularly. A club called "IFS Jogging Club" was formed to serve this purpose. Members were required to run and record their running distance to the target within the specified time. This would support our employees to be fit and healthy.
In the year 2020, the results of the survey indicated that 80 % of the Employees were happy with the Company. However, the turnover rate of the employees for 2020 was still low at 4% in 2020.
Employee Turnover Rate (Year 2018-2020)
|Year 2018||Year 2019||Year 2020|
|Number of employee (person)||85||86||85|
|Turnover rate (percentage)||7||4||4|
The Company intends to operate business under Code of Conduct and Corporate Governance Principles. The Company promotes knowledge of anti-corruption for every employee in the organization to comprehend its determination against corruption. The Company has been certified as a member of the Collective Action Coalition against Corruption (CAC) since 2017 - 2020, and has been approved the recertification by the CAC for another 3 years starting from 31st December 2020 – 31st December 2023.
The anti-corruption policies and manual are clearly published by the Company as an operating guide for directors, executives and employees. Every year, all directors, executives and employees have to sign to acknowledge the policies. Additionally, in 2020, 100% of IFS’ employees successfully completed online training courses for Anti-Money Laundering & Countering the Financing of Terrorism, and Handling of Confidential Information & Prevention of Insider Trading.
In 2020, the Company did not receive any complaints on corruption or on the employees both internal and external of the organization.
On 29th April 2020, IFST joined forces in fighting against COVID-19 to donate personal protective equipment suits (PPEs) to Phramongkutklao Hospital.
On 29th April 2020, IFST joined forces in fighting against COVID-19 to donate personal protective equipment suits (PPEs) to Ramathibodi Hospital.
- On 17th October 2020, the Company donated to the Royal Kathin at Yang Noi Temple, Koae Sub-District, Khaung Nai District, Ubon Ratchathani Province, Thailand, organized by Bangkok Bank PCL.
- On 24th October 2020, the Company donated to the Royal Kathin Robe Offering Ceremony at Wat Yai Suwannaram, Tha Rab Sub-District, Mueang Phetchaburi District, Phetchaburi Province, Thailand, organized by Social Security Office.