Human Resources Development
Our employees are the most important resource which effectively improve the organization and support sustainable growth. Employees are encouraged to attend training and development as one of Human Resources Development’s Strategies. In the year 2019, the Company implemented the Human Resources Development Policies and Strategies as below:
Personnel Skills Development
The Company is determined to develop Human Resources to become experts, able to give the best services to clients and to support the expansion of the business. There are both internal and external training along with competency skills course; assignment of important duty to skilled employees as a test, mentoring and coaching system, on-the-job training as well as education in morality. The Company fully promotes Human Resources Development by searching for qualified and appropriate courses for qualified employees, which will help to support the organization as a whole.
total training hours
|Average number of
training hours per person
|Executives and Employeess||86||475||5.52|
|Dividend by Levels|
In 2019, the Company conducted an Employee’s Satisfaction Survey to effectively improve Human Capital. The Company modified the employee’s Welfare as below:
The Company gave achievement awards to children of employees that meet the high standards set by the Company. In 2019, 8 awards were given to qualified children of the employees. The Company also motivated staff to work for the Company with awards, for example, Long-Service Award, Master Degree Graduate Fee Support, Top Sales, Employee of the Year and Most Healthy Employee, etc.
The Company improved its Group OPD Plan from self-insured to Group OPD & Group Permanent Total Disability Insurance. This helped improve benefits, convenience for our staff as well as reduction of paperwork.
The Company improved its employee’s health by providing free Influenza Vaccination and encouraging daily exercises.
The Company encouraged and supported employees to exercise regularly. A club called "IFS Jogging Club" was formed to serve this purpose. Members were required to run and record their running distance to the target within the specified time. This would support our employees to be fit and healthy.
In the year 2019, the results of the survey indicated that 97% of the Employees were happy with the Company. However, the turnover rate of the employees was still low in 2019.
Employee Turnover Rate (Year 2017-2019)
|Number of employee (person)||83||85||86|
|Turnover rate (percentage)||2||7||4|
The Company intends to operate business under Code of Conduct and Corporate Governance Principles. The Company promotes knowledge of anti-corruption for every employee in the organization to comprehend its determination against corruption. The Company is certified as a member of the Collective Action Coalition against Corruption (CAC) since 2017, and will continue to be re-certified it in 2020.
The anti-corruption policies and manual are clearly published by the Company as an operating guide for directors, executives and employees. Every year, all directors, executives and employees have to sign to acknowledge the policies. Additionally, in 2019, 100% of IFS’ employees successfully completed online training courses for Anti-Money Laundering & Countering the Financing of Terrorism, and Handling of Confidential Information & Prevention of Insider Trading.
In 2019, the Company did not receive any complaints on corruption or on the employees both internal and external of the organization.
In January 2019, the Company gave scholarships and school bags to the students of Plookjit School.
In May 2019, the Company gave 10 television sets as instructional media for the kindergarten and elementary students at Plookjit School, with the total amount of Baht 110,000.